Important Information for Travellers, Effective 10 December 2025

AirBorneo Announces Website and Call Centre Launch and MASwings Tickets Transition on 10 December 2025

AirBorneo is excited to announce a significant milestone in its journey with the launch of its website and call centre on 10 December 2025, marking the commencement of ticket sales for the takeover of MASwings at the end of December 2025.

Important Information for Travellers, Effective 10 December 2025:

• Purchasing New Tickets for Travel On or Before 13 January 2026: Travellers to continue to purchase MASwings tickets through current MASwings’ website (www.maswings.com.my), for travel on or up to 13 January 2026.

• Purchasing New Tickets for Travel On or After 14 January 2026: Travellers to purchase flight tickets on AirBorneo’s website (www.airborneo.com). Alternatively, customers can also purchase tickets via AirBorneo’s call centre at 1-300-22-1388 (toll-free for local callers) or +6082-537 555 (for international callers)

Status of Existing MASwings Tickets: All current MASwings tickets and bookings remain valid, with no changes to flight times and dates. Passengers with existing MASwings tickets for travel on or after 14 January 2026 will receive individual communications regarding the reissuance of their tickets under AirBorneo.

For more information, please visit www.airborneo.com and review the General FAQs. Our dedicated customer service team is available to address any inquiries, at 1-300-22-1388 (toll-free for local callers) or +6082-537 555 (for international callers).

About AirBorneo: On 12 February 2025, the Sarawak Government entered into a sale and purchase agreement with Malaysia Aviation Group (“MAG”), formalising the acquisition of MASwings Sdn Bhd (“MASwings”).

Media Contact: [email protected]

FAQ – Transition of MASwings Operations to AirBorneo

General FAQ

1. When will the transition take place?

The transition will begin on 1 January 2026, when AirBorneo officially takes over the operation of MASwings flights.

2. What happens to my existing MASwings booking?

Your booking is completely safe. All existing MASwings tickets and bookings remain valid and will be honoured, with no action needed from you.

3. Will my travel plans be affected?

No, your travel plans will continue as usual. Flights, including those already booked through MASwings, will operate under AirBorneo from 1 January 2026.

4. Can I still book MASwings flights?

Yes, you can continue to book tickets on the MASwings website for travel up to 13 January 2026. For travels 14 January 2026 onwards, booking can be done via AirBorneo website (www.airborneo.com) commencing 10 December 2025.

5. How do I book travel from 14 January 2026 onwards?

For trips from 14 January 2026 onwards, new bookings can be made directly through AirBorneo’s website (www.airborneo.com)

6. Can I earn or redeem Enrich Points on these flights?

Enrich Points will no longer be eligible for earning or redemption on AirBorneo flights from 1 January 2026 onwards.

7. Do I need to make any changes to my booking?

No changes are required. Your ticket remains valid, and your flight will operate as planned.

8. Who can I reach out to if I need help?

If you need any assistance or would like more information, you may contact AirBorneo Customer Service at Toll Free/Hot Line at 1-300-22-1388 or International +6082-537 555 and for website (www.airborneo.com) or email ([email protected]) for Customer points/complaints email addresses.

9. Why are MASwings operations being transferred to AirBorneo?

The transition is part of an ownership change involving MASwings and the Sarawak Government. This change allows regional air services in Sabah and Sarawak to be further strengthened and supported for the long term. The transition has been planned carefully to ensure continuity of service, with no impact on customers’ existing bookings or travel plans.