Last Updated: 26 March 2026
AirBorneo Holdings Sdn Bhd ("AirBorneo", "we', "us", or "our") is committed to protecting your personal data and respecting your privact. This Privacy Notice explains how we collect, use, disclose , and safeguard your personal data in accordance with the Personal Data Protection Act 2021 (PDPA) and related regulations.
1. Applicability
This notice applies to all personal data collected through our website, mobile applications, customer service channels and other interactions with AirBorneo.
2. What is Personal Data?
“Personal Data” refers to any information that relates directly or indirectly to an individual who is identifiable from that information. This includes:
- Name, NRIC / passport number
- Contact details (email, phone number, address)
- Travel and booking information
- Payment details
- Health and dietary preferences (if applicable)
- IP address and device information
- GPS location service of mobile device accessing to our website or/and mobile application;
- CCTV recordings (if visiting our premises)
When you interact with applications created by us, we may collect information about your location and mobile device. The information may be used to provide you with location-based services such as search results and marketing content. You may decline to share your Personal Information with us, or disable location services on your mobile device at any time.
3. Mandatory vs Voluntary Information
As required under Section 7(1)(g) and (h) of the PDPA, all requested information is mandatory unless stated otherwise. If you choose not to provide required information, we may not be able to provide you with the relevant services described in this Privacy Notice.
4. How We Collect Your Data
We may collect your personal data:
- Directly from you (e.g. booking, registration, feedback)
- From third parties (e.g. travel agents, service providers)
- Automatically via website or mobile apps (e.g. cookies, analytics)
- From publicly available sources
5. Purpose of Processing
We process your personal data for the following purposes:
- To provide travel and related services
- To manage bookings, payments, and customer support
- To verify identity and ensure security
- To comply with legal and regulatory obligations
- To conduct marketing, promotions, and engagement (with consent)
- To improve services and user experience
6. Disclosure of Personal Data
Your personal data may be disclosed to:
- Our subsidiaries and affiliates
- Government and regulatory authorities
- Third-party service providers (e.g. IT, logistics, marketing)
- Business partners (with your consent)
- Legal representatives or authorised persons
Where required, data may be transferred outside Malaysia with appropriate safeguards.
7. Consent and Choice
By providing your personal data, you consent to its processing as outlined in this notice. You may withdraw your consent at any time by contacting us.
Examples of consent withdrawal include:
- Unsubscribing from marketing emails via the provided link
- Contacting our customer service to request removal from promotional lists
- Updating your preferences in your user account settings
8. Data Security
We implement physical, technical, and organizational measures to protect your personal data against unauthorized access, disclosure, or loss.
9. Data Retention
We retain personal data only as long as necessary to fulfill the purposes stated or as required by law.
10. Your Rights
Under PDPA, you have the right to:
- Access and correct your personal data
- Withdraw consent for processing
- Object to processing for direct marketing
- Lodge complaints with the relevant authority
To exercise these rights, contact:
Email: [email protected]
11. PDPA Complaint Process
If you believe your personal data has been misused or your rights under the PDPA have been violated, you may lodge a complaint with the Personal Data Protection Department (JPDP) of Malaysia:
Website: https://www.pdp.gov.my
Email: [email protected]
Phone: +603-7456 3888
12. Updates to This Notice
We may update this Privacy Notice from time to time. Please check our website regularly for the latest version.
13. Conflict
In the event of a conflict between the English version of this Privacy Notice and the corresponding Bahasa Malaysia version, the English version will prevail.